Patient Experience Coordinator

The Patient Experience Coordinator is one of the most important guardians of the EliteRx patient experience. We are looking for someone genuinely welcoming, dependable and accountable, who treats every person with dignity and takes pride in doing things well.

Core responsibilities

• Patient Reception: Warmly welcome patients and visitors upon arrival, establishing an exceptional first impression.
• Flow Management: Manage daily patient check-in and check-out workflows to maintain an efficient clinic schedule.
• Communications: Promptly answer and appropriately route multi-line telephone communications, taking accurate messages when necessary.
• Scheduling: Coordinate appointment calendars, manage scheduling requests, and navigate unexpected appointment changes.
• Administrative Requests: Oversee patient messages, route administrative requests to clinical staff, and assist with intake documentation.
• Financial Processing: Collect point-of-service payments, verify insurance details, and accurately complete clinical check-out financial processes.
• Care Coordination: Act as a central communication link to seamlessly coordinate information among patients, clinical staff, and providers.
• Queue Management: Monitor assigned task queues, patient portal messages, and outstanding follow-ups through to absolute completion.
• Problem Solving: Proactively identify unresolved patient needs and complete the communication loop to resolve them.
• Compliance & Safety: Maintain strict confidentiality and protect sensitive personal health information according to healthcare guidelines.
• Team Collaboration: Assist teammates when workload surges or specific patient needs require additional frontend support.
• Environment Maintenance: Maintain a highly organized, welcoming, clean, and professional front office environment.
• Systems Utilization: Quickly master and appropriately utilize proprietary clinic technology and communication platforms.
• General Operations: Perform other reasonable administrative duties necessary to support patients and daily clinic operations.

What matters most

Experience & requirements

• Prior healthcare or front-office experience is helpful but not the only background considered. Exceptional hospitality or service experience may be highly relevant.
• Full-time, in-person availability for the required schedule.
• Consistent, dependable attendance and punctuality.
• Ability to perform essential duties with or without reasonable accommodation.
• Professional communication, conduct and confidentiality.
• Ability to learn and consistently follow EliteRx policies and procedures.

Schedule & compensation

Monday to Thursday, generally 8:00 AM to 5:00 PM, with a 30-minute uninterrupted meal period. Some days may conclude earlier. Occasional patient-care or operational needs may require remaining later. Dependability and reasonable schedule flexibility are essential. This is an hourly, non-exempt position, and all hours worked are accurately recorded and paid, including applicable overtime.

$16.00 to $20.00 per hour. Starting pay within the range is based on relevant experience, demonstrated qualifications, responsibilities and other legitimate job-related factors. Full-time employees are eligible for paid holidays and PTO under applicable EliteRx policy after successful completion of the training or introductory period, but not earlier than 90 days after the first day of employment. Future pay increases may be considered based on demonstrated performance, reliability, initiative, contribution and development in the role. Increases are not automatic or guaranteed.

What success looks like

Patients feel welcomed. Messages do not disappear. Tasks get completed. Questions get answered. Coworkers can depend on you. Problems are identified rather than ignored. Loose ends are closed. The EliteRx Standard remains visible even when the day is busy.

EliteRx, LLC is an equal opportunity employer. Employment decisions are based on job-related qualifications, demonstrated abilities and organizational needs without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, age, disability, genetic information, marital status, or any other status protected by applicable law.